Each day, the coronavirus’s scope of impact on the tourism industry is becoming more evident. To help you, we’ve put together a few tips to cover common needs when it comes to cancellation management.
It is now time to change the cancellation policies you have in place and make them more customer friendly.
Take drastic measurement on your existing policies considering the below:
1. Be transparent with your customer if you do not have a plan in place inform them that you are working on it, and will be reverting back within a timely manner.
2. Waive cancellation fees applied to your worldwide customers or for selected countries in Asia and Europe or apply waiver for reservations between specific dates (example March 14 and April 30, 2020) and put in place an alternative plan for them.
3. Announce it to allow your customers with existing reservations to change or cancel them without charge as long as the change or cancellation is made by 30 April, 2020.
4. Become more flexible and attractive by applying a new cancellation policy on the new reservations, by allowing a 24 to 48 hours cancelation period prior performing the activity.
Try to think like your customer, that customer is a returning one.
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