Sell your experiences on Airbnb

How to connect your supplier account to Airbnb

Before you start

This guide walks you through everything you need to connect your account and start selling on Airbnb. Two things must be in place before you touch the Travelotopos side.

Checklist: have the following ready

• An active Airbnb Host account
• At least one published Experience in Airbnb
• Your experience set up as an “Experience” type (not accommodation or other services)
• Group type set to either Public Group or Private Group
• No external calendars connected to your Airbnb listing
• Matching pricing structure between Travelotopos and Airbnb
• Same time zone set in both Travelotopos and Airbnb
• The published period of your event set in Travelotopos; Airbnb shows departures up to two years ahead

What to expect after you submit

Submitting your Experience is not the same as publishing it. Once you submit, Airbnb reviews your listing for content quality, photos and policy compliance. This process can take up to 2–3 weeks, and not all submissions are approved.

During review, a few things can happen:

• Airbnb may send your listing back with notes for you to adjust and resubmit. Review restarts once you resubmit.
• You may be asked to provide licenses or proof of insurance. This depends on your activity type and location, and is determined by the legal questions you answer during setup. If it applies, you will receive an email from Evident, Airbnb's document verification partner. Your listing remains on hold until your documents are uploaded and verified, usually 1–3 business days, occasionally longer.
• Your listing may not be approved. If it does not meet Airbnb's hosting criteria, it will not be published.

Before you can publish, your Airbnb account must also have:

• A verified government ID
• A verified phone number
• A verified email address
• A profile photo uploaded

These are common blockers: hosts often reach “Ready to Publish” and find they cannot complete it because one of the above is missing.

Once Airbnb enables publishing on your listing, you click Publish yourself. Then you are ready to connect via Travelotopos.

Step 1: Connect your Airbnb account

1. Go to Channel Configurator in your admin panel
2. Under Airbnb, click Settings
3. A popup window opens with the Airbnb connection screen
4. Click Connect Airbnb account
5. You are redirected to Airbnb to log in
6. Authorize access to your Airbnb account
7. You are redirected back to your admin panel

Once completed, the connection status updates to Connected in the same popup. In this state:

• You will see your Airbnb user ID and token information
• The button changes to Reconnect Airbnb account (used only if you need to refresh or re-authenticate the connection)

Step 2: Link your products to Airbnb activities

After connecting your account, you need to match your products with your Airbnb listings.

1. In your Travelotopos admin panel, open your Services list
2. Select your service and the event you wish to connect
3. Click the page icon in the grey box and select Airbnb in the Available Channels field
4. Confirm your selection and click Save

Then, at Channel Manager, click Airbnb and connect your existing Airbnb offerings with your products in Travelotopos.

Once saved, the mapping is in place. Nothing has been pushed to Airbnb yet: that is Step 3.

Step 3: Push your calendar to Airbnb

The first push on a listing hands its calendar over to Travelotopos. From that moment Travelotopos is the only source of the departures, capacity and prices on that listing. Everything happens from the listing's card in Channel Manager → Airbnb, in this order:

1. Look at Publishable on the listing card. If it says yes, click Unlist: the listing is off Airbnb for the few minutes the calendar changes hands, so no guest can book a departure that is about to be replaced. If it says no, do not unlist. Airbnb would not let you list it again until the listing passes its content checks (for example the photo limit). Push with the listing live instead; Travelotopos asks you to confirm.
2. Click Connect under Sync checks. From now on Airbnb asks Travelotopos for availability on every booking attempt.
3. Click Pricing to push the offering's prices, then Availability to push group sizes and advance notice.
4. Click Instances. The first time, this is the calendar takeover described below. A message reports exactly what was done.
5. If you unlisted, click List to put the listing back on Airbnb.

After the takeover, Instances simply pushes your current schedule again, and Live state shows what Travelotopos holds for the listing. If departures were ever changed directly in Airbnb, click Resync and repeat this step: the next push reads Airbnb again and takes the calendar over once more.

What happens after you connect

After the first push, the integration manages the following automatically:

• Departures, capacity and prices are pushed from your system to Airbnb, usually within ten minutes of a change
• Bookings made on Airbnb are checked against your live availability and created in your Travelotopos Administration Panel as they happen
• A booking from any other channel, a stop sale, a price change or a schedule change updates the affected Airbnb departures

Important things to know

Once your account is connected:

• Departures and availability must no longer be managed directly in Airbnb. If that happens by mistake, use Resync (Step 3)
• Airbnb bookings made before the takeover on departures that match your schedule are imported into Travelotopos. Bookings on departures you do not run stay in Airbnb only and are managed there
• All pricing updates must be made in Travelotopos. Prices entered directly in Airbnb are overwritten by the next push. Airbnb accepts whole-number prices only. Departure prices follow your Travelotopos pricing automatically; the offering's base prices are pushed with the Pricing button
• Only supported experience types and pricing models can be used
• Airbnb lists your departures for the whole published period of your event, up to Airbnb's limit of two years ahead. Dates beyond two years are added automatically as they come into range

Supported setup

The integration currently supports:

• Experience-type activities only
• Per-person pricing (e.g. Adult, Child, Infant, Everyone)
• Single booking flow per activity (no mixed configurations)

If your activity setup differs, you may need to adjust it in Airbnb before mapping.

Troubleshooting & tips

• If you do not see your activity in the mapping screen, check that it is published on Airbnb (reminder: a submitted but not yet approved Experience will not appear)
• If the connection fails, make sure you are logged into the correct Airbnb Host account
• If the first Instances push asks whether to take the calendar over while the listing is live, confirm, or cancel and unlist first if the card says the listing is publishable
• If Airbnb refuses to list the listing again, its message names a content rule of the listing itself, for example a limit on the number of photos. The card's Publishable value tells you in advance whether listing will work. Fix the content in your Airbnb host account and click List again; your calendar is already in place
• A Needs attention badge on an offering means Airbnb rejected part of the last push. The message under the offering says why; fix the cause and push Instances again
• Sync may take a few minutes to reflect changes
• If your listing has been in review longer than 3 weeks, or you have received a request that you have questions about, contact Airbnb through your host account

Best practices

To help ensure a smooth onboarding process and maximize your Experience listing on Airbnb:

• Start early. Begin the submission process well ahead of when you want your Experience(s) to be live.
• Make sure your Experience details, photos and pricing are accurate and up to date before publishing.
• Complete all required steps in your Airbnb Host account and formally publish (submit) your Experience before connecting it to Travelotopos.
• Once connected, manage your departures, availability and pricing through Travelotopos only. Changes made directly in Airbnb are overwritten by the next push.
• Keep your Experience listing up to date to provide guests with accurate information and the best possible booking experience.

For additional guidance on onboarding, hosting and maximizing your Experience listing, visit the Airbnb Experience Host Resource Center.

FAQs

When will my Experience become bookable on Airbnb?

Your Experience will not become bookable until it has been formally published on Airbnb and your availability has been connected via Travelotopos.

Where should I manage my pricing after connecting to Travelotopos?

Once connected, pricing should be managed through Travelotopos. Prices entered directly in Airbnb are overwritten by the next push. Airbnb accepts whole-number prices only. Departure prices follow your Travelotopos pricing automatically, usually within ten minutes of a change.

What happens to the departures already on my Airbnb calendar?

The first Instances push takes your Airbnb calendar over. Departures that match your Travelotopos schedule are kept, together with their existing bookings, which are imported. Departures that are not in your schedule are removed if they have no bookings, or kept for their guests and hidden from new bookings if they do. Everything missing from your schedule is created.

How far ahead does Airbnb show my departures?

For the whole published period of your event, up to Airbnb's limit of two years ahead. Departures beyond two years are added automatically, day by day, as they come into range.

Why was my Experience not approved?

Every Experience is reviewed by Airbnb against its quality, content and policy standards, and not all submissions are approved. To qualify, your Experience must have an average rating of 4.8 or higher on a trusted review platform (e.g. Google or Tripadvisor). You can review Airbnb's full requirements to host.